When will I get my book?
To keep your costs low and be able to publish a book at all, we use a print-on-demand service, which means we do not have an inventory of books. Once you place your order it takes on average about 2-3 business days before it ships (US only, longer for international orders).
Once the book ships it may take another 2-15 business days for U.S. orders (depending on shipping method selected and location of destination; allow more time for orders shipping to Alaska, Hawaii and APOs) and 15+ business days for international orders. Some international orders may take up to 28 business days to arrive depending on the location and the customs process.
Please note that you may not receive a tracking number for your order if you're ordering from outside of the United States depending on which shipping method you selected during checkout. If you have any questions about a particular order, please don't hesitate to get in touch and we'll do our best to give a timely update.
We know how excited you probably are to get your book and wish we could speed things up, but please understand that we're doing what we can to get the book in your hands as soon as possible and at the same time keep shipping costs low. Thank you for your patience and remember, we're not Amazon! ;)
Why is shipping to Canada so expensive?
First things first: we love our Canadian friends and wish things were different. 😔 We've offered cheaper shipping to Canada in the past that did not include tracking and have experienced orders taking forever to get to their destination (if they got there at all). We truly do not want to disappoint you, so we decided to only offer traceable shipping to Canada for the time being. This does not guarantee a fast delivery either, especially given that the order has to go through customs, but at least you will be able to follow your order on its journey to your doorstep. We are working on finding a better solution to allow customers ordering from Canada to save money on shipping. Thank you for your patience and understanding in the meantime! :)
Where else can I buy this book?
As of right now, our book 365 Connecting Questions for Couples is only available here in our official online store. You can purchase a paperback or a hardcover version, or choose an eBook and get a PDF filed emailed to you. If you are interested in selling our book at your store, please email us.
Should a couple order one or two copies?
If you're looking to use the 365 Connecting Questions book with your spouse, one copy will be enough. Simply take turns answering the question of the day! At least one of you should read the introduction and both of you should be aware of the bonus content available in the back of the book. If you are purchasing more than one copy so you can give one away, we would love that. This book makes for a great wedding or anniversary gift!
How much does shipping cost?
Our book-printing partner utilizes printers and therefore ships from all over the world, so it really depends on where you are ordering from. Rates for orders within the United States start at $5, depending on how many copies you order. Shipping to countries other than the US ranges from $6 to $12+ for one copy of our book depending on the location and shipping method selected. The shipping cost will be calculated during checkout, before you submit your payment, so you can always input your address and see the total before you order.
What about returns?
Since each book is printed on demand, all books are final sale and we will not give refunds. If, for some reason, something is wrong with your book (like binding and/or printing errors), please let us know within 14 days of receipt and we'd be happy to exchange your book. Email us at firstname.lastname@example.org and include your order number, name, and reason for the exchange.
Please note that each book you order from us is individually made by one of our professional book-printing partners. While we work very hard to keep our product as consistent as possible, this variation is a normal occurrence and is not considered a manufacturing defect or a defect in workmanship and does not qualify for a reprint.
Ebooks are final sale and cannot be returned or exchanged.
I made a mistake while ordering. Now what?
If you ordered the wrong quantity of books, there's not much we can do. You can email us and we can try to work something out. If you spelled your name or address wrong, please let us know as soon as possible and we may be able to change details of your order before it's shipped by our printing partner. Get in touch via chat or email and we'll try to fix it within the timeframe!
Do you offer this as an eBook?
Yes! We recently released an eBook version of our 365 Connecting Questions for Couples book as well as our book for Engaged Couples. You can find it in the drop-down menu below the Paperback and Hardcover options or in the eBook collection, here. However, we do believe a physical copy is more beneficial as you can leave the book on your table or nightstand and therefore you may be more likely to pick it up every day. Digital devices can be distracting and we want you to truly connect with your spouse, so we encourage you to order a copy and see for yourself!